---
title: "Password Recovery"
canonical: "https://helpcenter.storesace.com/space/KBEN/54362200/Password%20Recovery"
format: markdown
---
When facing challenges during the login process in stores**ace**, certain validations can assist in moving forward. To ensure that the correct data is being entered, the user should be aware that <u>**the “User” field is case-sensitive**</u>, and the input should match the stores**ace** username exactly. Therefore, we suggest confirming that the Caps Lock function and the Keyboard Language are being used correctly when filling in these fields.

If not, one of the steps to consider is **Password Recovery**.

![Screenshot_1-20250905-111125.png](media://4b527dbe-31c5-480f-bbe1-250e1e9a345d)

To recover the password, **the email address associated with the storesace user must be provided**. Subsequently, the user and steps to complete the recovery process will be sent to the provided email address.

![Screenshot_9-20250905-112845.png](media://5a5945b7-2977-4894-9662-c2107e869f4e)

In the email inbox of the provided address, a new email with the subject "Password Recovery" outlines the steps to follow.  
The highlighted elements should be considered of utmost importance:

![Screenshot_4-20250905-112023.png](media://7390648b-4008-4065-907d-ea3b57678c0c)

**Username:** As indicated in the greeting of the message, it must be replicated verbatim in the User field during the login, respecting uppercase characters.  
**Link to reset password:** A secure link that allows the setting of a new password.

![Screenshot_10-20250905-112957.png](media://dd98bd9c-1275-4315-9a3e-b0d1a504f630)

Once the new password is defined, the login should be performed with the user indicated in the recovery email and the newly set password.

![Screenshot_11-20250905-113109.png](media://9b7351c1-b700-4b2b-9a2a-44dae75befa0)